How long does it take to process my order?
Each item is made especially for you. Please allow time for your order to be processed and prepared before shipment. Processing times may vary depending on the product and time of year.
How long does shipping take?
Shipping times vary depending on your location and the shipping method available for your order. Once your order ships, tracking information will be sent to the email address provided at checkout.
Will I receive tracking information?
Yes! Once tracking becomes available, you’ll receive an email with your tracking details.
Can I change or cancel my order?
Because many of our products are made to order, we begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate resolution.
Do you accept returns or exchanges?
Because many of our products are made to order, we generally cannot accept returns or exchanges for incorrect size, color, or change-of-mind purchases. If there is a problem with your order, however, please contact us so we can help.
How do I choose the right size?
Please review the size chart provided on the product page before ordering. Measurements can vary between products and styles.
Are colors exactly the same as they appear on my screen?
We do our best to accurately represent each design and product. However, colors may vary slightly depending on your screen settings, garment color, printing process, and product material.
How can I contact Dream & Create by Dulce?
Use our Contact Us page for questions about your order or products. Please include your order number when contacting us about an existing purchase.