Refund policy

RETURN & REFUND POLICY

At Dream & Create by Dulce, each item is made especially for you. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selections, or incorrect color selections.

Please review the product description, color options, and size chart carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 14 days of receiving your order at dreamandcreatebydulce@gmail.com.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue has been reviewed and approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

WRONG SIZE OR COLOR

Because each product is made to order, we cannot offer returns or exchanges when the wrong size or color was selected at checkout. Please review our size chart carefully before ordering.

LOST PACKAGES

If your package has not arrived, please contact us as soon as possible. Claims for packages lost in transit must be submitted within 14 days of the estimated delivery date.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect address results in an order needing to be reshipped, additional shipping charges may apply.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

QUESTIONS

If you have questions about an order, please contact us at dreamandcreatebydulce@gmail.com please contact us before attempting to return an item. Please do not send products back without first contacting us.

CONSUMER RIGHTS

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.