Dream & Create by Dulce, many of our products are created especially for you. Please review the information below before placing your order.
Processing Times
Many of our products are made to order. Processing time is separate from shipping time and may vary depending on the item, order volume, and time of year.
Shipping
Shipping times and rates are calculated based on your order and destination. Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please double-check your shipping address before submitting your order. Dream & Create by Dulce is not responsible for delays caused by incorrect or incomplete shipping information provided at checkout.
Returns & Exchanges
Because many of our products are made to order specifically for each customer, we generally do not accept returns or exchanges due to incorrect sizing, color selection, or change of mind.
Please review product descriptions and size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item so we can review the issue and help determine the appropriate resolution.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us immediately. Changes or cancellations cannot be guaranteed once an order has entered production.
Questions?
We're happy to help. Please visit our Contact Us page if you have questions about an order.