Shipping policy

SHIPPING POLICY

Thank you for shopping with Dream & Create by Dulce! Each of our products is made to order especially for you.

Processing & Fulfillment

Because our products are made to order, please allow time for your item to be created before it ships. Processing times may vary depending on the product, order volume, and fulfillment location. 

Most orders are produced and ready to ship within 3–7 business days, depending on the product and fulfillment partner. Holiday seasons and high-demand periods may add additional production time. Once shipped, delivery times vary by destination and shipping method selected at checkout.

Shipping & Delivery

Shipping costs and available delivery options are calculated at checkout based on your order and delivery location.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that estimated delivery dates are estimates and are not guaranteed. Carrier delays, holidays, weather, and other circumstances outside our control may affect delivery times.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us at dreamandcreatebydulce@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact us at dreamandcreatebydulce@gmail.com so we can review the order.

Multiple Packages

In some cases, items from the same order may be fulfilled separately and arrive in more than one package.

Questions About Your Order

Have a shipping question? Contact us at dreamandcreatebydulce@gmail.com with your name and order number, and we'll be happy to help.