Thank you for shopping with Dream & Create by Dulce! Each order is important to us, and we want to make your shopping experience as easy as possible.
Order Confirmation
After placing your order, you'll receive an order confirmation at the email address provided during checkout. Please review your order details and shipping information carefully.
Order Processing
Many of our products are made to order, which means production begins after your purchase is placed. Processing times may vary depending on the product, order volume, and season.
Tracking Your Order
Once your order ships and tracking becomes available, you'll receive an email with your tracking information.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Changing Your Order
Need to change a size, color, or shipping address? Contact us as soon as possible after placing your order.
Because orders may enter production quickly, changes cannot be guaranteed once production has begun.
Order Cancellations
If you need to request a cancellation, please contact us as soon as possible. Once an order has entered production, we may be unable to cancel it.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error after ordering, contact us immediately. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.
Damaged, Defective, or Incorrect Order
If something isn't right with your order, please contact us with:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, when applicable
We'll review the information and work with you toward an appropriate resolution.
Sizing
Please review the size chart on the individual product page before ordering. Sizing and fit can vary depending on the garment.
Need Help?
Have a question about your order? Visit our Contact Us page and we'll be happy to assist.